SMS Terms

trellOS Account Notifications. An optional service for staff at clinics that use or are evaluating trellOS. Messages relate to your trellOS account and your clinic’s operations — onboarding steps, account and access changes, service status, and time-sensitive queue alerts such as an exception awaiting your response.

This is not a marketing program. We do not send promotional offers, advertising, or newsletters by text.

No patient information is ever sent by text. Messages never contain protected health information, patient names, or clinical detail. When something needs your attention, the text tells you where to look and you sign in to see it.

You opt in by entering your mobile number and ticking the SMS consent box on the trellOS waitlist form, or by giving the same express consent in writing to our team. The box is never pre-ticked, and the wording shown at the moment you consent is:

I agree to receive SMS text messages from trellOS about my account, onboarding and service notifications at the mobile number I provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See the SMS Terms and Privacy Policy.

Consent is not a condition of anything. You can join the waitlist, be contacted, be onboarded, and use trellOS in full without ever agreeing to receive texts.

Message frequency varies. Messages are triggered by activity on your account rather than sent on a schedule. In normal use expect a small number of messages per month; during onboarding or an unusual operational event it may be more.

Message and data rates may apply. trellOS does not charge you for these messages, but your mobile carrier may charge for messages or data according to your plan.

Reply STOP to any message to opt out. You will receive one final message confirming that you have been unsubscribed, and then no further messages from this program. STOP, END, CANCEL, UNSUBSCRIBE and QUIT are all honoured.

Opting out of texts does not remove you from trellOS and does not stop email. To rejoin, reply START or opt in again on the form.

Reply HELP to any message for assistance and our contact details. You can also email us any time at support@trellos.org.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee that any individual message arrives. Because of this, text is never the only way we tell you something important — anything that matters is also in the app and, where appropriate, by email.

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other US carriers. Carrier support can change without notice.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information only to trusted service providers that facilitate SMS delivery, or where required by law, legal process, regulatory authority, protection of our legal rights, or in connection with a merger, acquisition, financing, or other corporate transaction. SMS opt-in information and consent records are never sold.

If you voluntarily opt in, we collect and maintain records necessary to demonstrate your consent, which may include mobile telephone number, date and time of consent, IP address, source of consent, exact consent language presented, and confirmation of opt-in. These records are retained while you remain subscribed and for at least two (2) years following your opt-out, or longer where required by applicable law, carrier requirements, or legitimate business needs.

SMS communications are administered in accordance with applicable federal law, carrier requirements, and industry standards. Full detail is in our Privacy Policy.

We may update these terms. Material changes are notified in the app or by email before they take effect, and continuing to receive messages after that means you accept the updated terms.